FAQ

Read our FAQs for information and questions most frequently asked by our guests.

Chanat Properties provides a range of serviced accommodations, including whole houses, apartments and boutique studios, designed for both business and leisure travellers. Our properties are equipped with modern amenities to ensure a comfortable stay for both short and long-term durations.

All of our serviced accommodations come with essential amenities such as fully furnished living spaces, high-speed internet, utilities, and housekeeping services. Additional amenities may vary by property

Yes, we have minimum stay requirements which vary depending on the property and time of year. For short stays, a minimum of one night may apply, while longer stays typically have different minimum durations.

Check-in is generally available from 3:00 PM onwards, and check-out is required by 11:00 AM. If you need to check in or out at different times, please contact us in advance to see if special arrangements can be made.

Yes, our cancellation policy varies depending on the rate and property. Generally, cancellations made within a certain period before the check-in date may be eligible for a full or partial refund. Please refer to your booking confirmation for specific details.

Yes, you can extend your stay subject to availability. Please contact our team as soon as possible to discuss the extension and any associated costs.

Pet policies vary by property. Please check the specific property’s policy or contact us directly to inquire about bringing pets.

 

Please let us know about any special requests or needs at the time of booking or as soon as possible before your arrival. We will do our best to accommodate your requests, though we cannot guarantee all requests can be fulfilled.